Airosurf Communications (“Airosurf”) is committed to providing exceptional internet service to our residential customers. To demonstrate this commitment, we offer a risk-free trial period with our new 60-Day Money-Back Guarantee (the “Guarantee”).

Eligibility:

• This Guarantee is only available to new residential internet customers of Airosurf.
• Existing customers and non-residential customers are not eligible for the Guarantee.
• Guarantee is only offered to customers that had service installed on or after May 15th, 2024.
• Customer must provide a credit card to keep on file and enroll in AutoPay

Guarantee Period:

• The Guarantee applies to your Airosurf internet service for a period of sixty (60) days from the date of service activation (“Guarantee Period”).

Refundable Services:

• A full refund will be issued for your standard installation and monthly service fees paid within the Guarantee Period if you are not satisfied with the service.
• Airosurf reserves the right to deny a refund if the customer did not provide us any opportunity to address their dissatisfaction with the service
• This refund excludes other charges such as:
  • Advanced installation fees
  • Additional cable drops

Cancellation and Refund Process:

• To cancel your service and receive a refund under the Guarantee, you must contact Airosurf’s customer support team within the 60-Day Guarantee Period.
• We will guide you through the cancellation process and initiate the refund for your eligible service fees.
• Refunds will be processed as soon as possible and may take up to 30 days to arrive.

General Conditions:

• This Guarantee is subject to change at any time without prior notice.
• Airosurf reserves the right to deny a refund if we believe the Guarantee is being abused or misused.
• This Guarantee is void where prohibited by law.

Contact Us:

To get started with Airosurf internet service, please visit our airosurf.com/residential or call us at 405-413-7002.

By signing up for Airosurf internet service, you acknowledge that you have read and understood the terms and conditions of the 60-Day Money-Back Guarantee.

Please Note:

This revised version clarifies eligibility, outlines specific fees covered under the refund, details the cancellation and refund process, and includes standard disclaimers for modification, misuse, and legal restrictions. It also points customers to a dedicated webpage with full terms and conditions for further reference.