Having trouble? Most connection problems can be solved by following the steps below!

  1. Reboot your wireless router by unplugging the power cable for 10 seconds, and plugging it back in
  2. Reboot the power supply for the Airosurf antenna unit by unplugging the power cable for 10 seconds, and plugging it back in
  3. Reboot any other network devices in the house (other routers, range extenders, switches, etc.)
  4. Reboot the device you are using to connect to the internet
  5. Run a speed test by visiting www.speedtest.net and clicking the “BEGIN TEST” button
    • (To compare the results to your service plan speeds, log into billing.airosurf.com and click on Subscriptions)
  6. If your test results are not ideal, proceed to the steps for troubleshooting your wireless router
  1. Find a laptop in the house (you can use a desktop if your wireless router is nearby)
  2. Take the laptop to where the wireless router sits
  3. Remove the cable that is plugged into the “Internet” port, and plug it into your laptop
  4. Power down the wireless router by unplugging the power cable
  5. Run the speed test again on the laptop
  6. If your test results are still not ideal, feel free to reach out to us by visiting our Contact page

Answers to other common questions:

Any broadband wireless router will work just fine, as long as it is not proprietary to another ISP and is not a router/modem combo.

You do not need a modem to use Airosurf internet service.

We’re glad you asked! Call, text or email us anytime and we’ll get your new Service Plan started for you. If you want to test it out first, we have free 2-week trials available as well.

Your Public IP Address can be found by visiting https://www.whatismyip.com/

Simply call, text or email and we’ll get your Static IP Address configured remotely! A lifetime subscription to a Static IP Address costs just $50.00 one-time.

Opening ports, also known as Port-Forwarding, is done by adding the appropriate configuration to the Router in your home.

Here are some helpful resources for Port-Forwarding:

To check for any widepsread outages, please refer to our Twitter feed.

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