Billing Frequently Asked Questions
These questions and answers are a supplement to our complete Billing Terms and Conditions.
Unless otherwise requested, your bill is due on the monthly anniversary of when you started service. For example, if you signed up on Jan 17th, your next bill is due Feb 17th. Invoices are sent out 2 weeks in advance of your bill due date.
Airosurf doesn’t require contracts and we don’t bill based on usage (it’s unlimited!). Therefore, we require payment in advance of the service period. This is different than, say, your energy or mobile bill as they charge based on usage and bill you in arrears. Note, because you’re paying in advance, if you cancel prior to your anniversary date, we’ll refund you the prorated balance on your account.
Our Billing team is reachable via email at email@example.com or telephone at 405.701.6080. Office hours are Monday – Friday from 9 a.m. – 5 p.m. If you don’t catch us please be sure to leave a message and we’ll return the call as soon as possible.
Our preferred method of billing is E-mail. We can also send a paper invoice if requested. There is an additional fee for paper invoices – Visit our complete Billing Terms and Conditions for more details.
Airosurf doesn’t require contracts for our residential services. Contracts are occasionally required for commercial connections that require considerable buildout.
Payment is due on your monthly anniversary date. If payment hasn’t been received, on day 20 or prior we’ll notify you that your service is in danger of suspension. If we haven’t received payment on day 21, our system will automatically disable your service. That said, we realize things can get rough (we’ve all been there) and we know how extraordinarily important the internet has become in our everyday lives. If something unexpected comes up, all we ask is that you communicate with us – call us and give us an opportunity to work through it with you! (Note: Fees may be incurred for restoring service that’s been suspended. Visit our complete Billing Terms and Conditions for more details.)
There is no fee for canceling if you’ve subscribed to our no-contract residential services. Note, because you’re paying in advance, if you cancel prior to your anniversary date, we’ll refund you the prorated balance on your account. For commercial accounts, please refer to your contract as terms vary and there may be a fee for canceling before the expiration date of the contract.
Unfortunately, yes. As it requires a considerable amount of resources to manage delinquent accounts, a $10 late fee will be applied to invoices past 30 days and must be paid in full in order for service to be restored.
Airosurf Communications approaches service outage credits on a case by case basis. Please contact us at firstname.lastname@example.org.
Thank you so much for sending a customer our way! Unfortunately, accounting restrictions require us to actually pay you rather than give you a credit so we have to send a check.
We’re glad you asked – https://airosurf.com/privacy-policy/