Airosurf doesn’t require contracts for our residential services. Contracts are occasionally required for commercial connections that require considerable buildout.

Payment is due on your monthly anniversary date. If payment hasn’t been received, on day 20 or prior we’ll notify you that your service is in danger of suspension. If we haven’t received payment on day 21, our system will automatically disable your service. That said, we realize things can get rough (we’ve all been there) and we know how extraordinarily important the internet has become in our everyday lives. If something unexpected comes up, all we ask is that you communicate with us – call us and give us an opportunity to work through it with you! (Note: Fees may be incurred for restoring service that’s been suspended. Visit our complete Billing Terms and Conditions for more details.)

There is no fee for canceling if you’ve subscribed to our no-contract residential services. Note, because you’re paying in advance, if you cancel prior to your anniversary date, we’ll refund you the prorated balance on your account. For commercial accounts, please refer to your contract as terms vary and there may be a fee for canceling before the expiration date of the contract.

Unfortunately, yes. As it requires a considerable amount of resources to manage delinquent accounts, a $10 late fee will be applied to invoices past 30 days and must be paid in full in order for service to be restored.