Airosurf Communications Billing Terms and Conditions

Updated 3/01/18

Billing Hours and Contact Information

The Billing Department is open Monday – Friday from 9am – 5pm. We can be reached by phone at (405) 701-6080 or by email at . If you don’t catch us, be sure to leave a message and we will get back to you as soon as possible.

Billing and Payment

  1. Installation fees and deposits are payable in advance or at the time of activation or installation of the services at your service location. Thereafter, all payments for services are due on the same day as the monthly commencement date of when you started service.
  2. Your billing commencement date begins the day your services are installed and/or activated at your service location. The fees and charges for these services will begin to accrue on this date. As we are a subscription based provider, payment is due in advance of your service month.
    1. Airosurf doesn’t require contracts and we don’t bill based on usage (it’s unlimited!). Therefore, we require payment in advance of the service period. This is different than, say, your energy or mobile bill as they charge based on usage and bill you in arrears.
  3. Airosurf prefers to do all billing via email to ensure delivery of all communications. Please make sure you provide us a valid email address for our records. Paper mail invoices can be arranged upon request only.
    1. Beginning 3/01/18 there will be an additional fee of $3.00 per month added to your bill if your request paper mail invoicing.
    2. If you were already subscribed to paper mail invoicing prior to 3/01/18, no additional charges will be added at this time.
  4. You will be billed monthly, 14 days in advance of your due date, for recurring service charges not enrolled in auto-pay.
  5. You will be billed monthly, on your due date, for recurring service charges enrolled in auto-pay.
  6. All non-recurring charges are billed with Net 30 terms from the date of service.
  7. All charges are due by the date specified on the invoice for each period or immediately upon receipt for past due balances.
  8. If a partial payment of any bill is made, Airosurf will apply that payment to the outstanding balance in the amounts and proportions deemed appropriate. However, Airosurf does not waive its rights to collect the full balance owed by accepting partial payment.
  9. Acceptable Payment Methods:
    1. Visa, Mastercard, Discover, American Express, ACH Bank Transfer, Check, Cash
      1. If a credit card or bank account number is provided to us, you thereby authorize us to charge that payment method for all amounts payable by you to Airosurf.
    2. Online Bill Pay:
      1. To access Airosurf’s online bill pay system, please visit our website at and select ‘Login’ to access the customer portal. You can also contact the Billing Department and provide your email address with which we will send you an email containing a link for you to set up a password to access the online bill pay portal. After you’ve enrolled, you can use your online bill pay from anywhere by visiting
  10. Past Due Procedure:
    1. A recurring bill is considered past due once it ages beyond the due date and continues to go unpaid up to 20 days past the due date
    2. A Past Due Notice will be sent via email and text on day 20
    3. A Service Suspension Notice will be sent via email and text on day 21
    4. Service will be suspended on day 22
    5. A Service Restoration Fee of $10.00 will be applied to your account
    6. To have service restored, the full account balance plus the next month of service, if applicable, and all incurred fees must be paid
    7. If paying after hours or on the weekend, it may take up to 24 hours from receipt of payment before service is restored
    8. If payment is not received within 30 days of your suspension date, the account will be cancelled. Contact Airosurf to renew service.
  11. Returned checks, processing fees, bank fees, and declined credit cards:
    1. There is a $12.00 Bank fee for all returned checks and ACH payments
    2. There is a $10.00 processing fee in addition to the Bank fee for all returned checks and ACH payments.
    3. For a declined credit card enrolled in auto-payment, the system will attempt to collect on your account once every 3 days, up to 9 days past your due date. If payment still is not successful, the Past Due Procedure will commence.
    4. In the event of nonpayment due to returned or declined funds, Airosurf reserves the right to disconnect your services at any time, with or without notice.
    5. To have service restored, the full account balance plus the next month of service, if applicable, and all incurred fees must be paid
  12. Charges are subject to change at any time. These charges may include but are not limited to installation charges, monthly service charges, paper statement fees, equipment charges, charges for service calls, and other charges as detailed on the bill. We will give you (30) days notice of any modifications.
  13. In the event that Airosurf finds that you owe any amounts from an undisclosed prior account, Airosurf may apply any funds received from Customer to such prior account, and suspend or terminate services until all amounts are paid in full.
  14. Cancellation of Service:
    1. There is no fee for cancellation of service
    2. Airosurf requests notification of at least 10 days prior to your desired cancellation date so that we may schedule time to collect equipment and finalize your billing. Please provide a forwarding address should a refund be issued.
    3. All charges will be prorated up to the date of cancellation
    4. If there is an outstanding balance on the account, payment is due in full at the time of cancellation
    5. If there is a balance due to you, a refund will be issued and the funds provided to you within 30 days
  15. Service Outage Credits:
    1. Airosurf approaches service outage credits on a case by case basis. Please contact us at